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Utility Billing

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1. How often are water bill readings done?

Readings are done every 2 months: February, April, June, August, October and December.

2. When will I receive a water bill and when is the bill due?

The water bills are processed and mailed on that last day of the specific billing period. For example: February 28th or June 30th. The bills are due and payable 38 days after the billing date. Water and Sewer cut off notices are then sent and services will be disconnected approximately 10 days from that notice if the account has not been paid. Reconnection fee to get your services turned back on is $75.00.

3. How do I go about applying for a water account?

• If you do not have an existing active water account (i.e., you are not transferring your account), connection fees are as follows: $125 deposit which is transferable or refundable if you move or disconnect your water MUST be paid prior to any services being connected. • You must come into the Town Office and pay by cheque, cash, credit or debit. We will need an address and a box number so we can send you the bills. Hours: Mondays to Fridays, 8:00 am to 4:00 pm (excluding holidays) at 202-3rd Avenue West Biggar, SK S0K 0M0

4. What is a minimum utility bill?

Minimum bill for residential services is $120.00 for any usage between 0 - 4,000 gallons. If you use more then 4,000 gallons you will be billed an overage charge of $5.00/1,000 gallons of water.

5. How can I pay my utility bill?

There are a few payment options available: 

1. Pay in person at the Town Office – our hours are 8am to 4pm Monday to Friday (excluding holidays) and the cashier is open through the lunch hour.
2. Pay through your financial institution (online banking). You will then also need your water account number.
3. Call the Town Office at 306-948-3317 and pay using your credit card.

6. Is there a fee to disconnect or reconnect my water?

If you voluntarily choose to disconnect and/or reconnect your water, there is a $25 fee for each action. Please provide notice at least 1 business day before this service is needed.

Note: If your water was shut off by the Town due to an unpaid bill, the reconnection fee is $75 plus the outstanding utility bill amount.

7. I just bought a house in Biggar, do I need to contact the Town Office?

Yes, we require your billing information and the date that you moved into this house. You are also required to pay a $125 deposit.

8. How soon before I move into my house do I have to apply for water services?

Please provide notice a few days in advance of moving in to your residence.

9. My water bill seems high, why is that?

You may have a leaking toilet. The best way to check for a leak is to put a food coloring in the tank of the toilet and let it sit overnight without flushing. If the color is in the bowl in the morning, then you have a leak. You can also check the read on the meter before going to bed and then again in the morning. If it has changed then you will have a leak. Another reason could be if it was an estimate bill before your actual reading bill, you might be playing catch up.

10. My toilet can’t be leaking because I don’t hear it or see any water on the floor, so I don’t have a leak.

You don’t necessarily hear or see a leak. Check your toilets on a regular basis using the food color test.

11. I already have a water account but I am moving to a new house. Do I need to contact your department?

Yes, you need to notify us of the date you are moving out of your current house and to notify us of your new address and the date you are moving there.

12. I’m moving out of Biggar and don’t require water anymore, do I need to contact you?

Yes, we need to know the date you are out of your address, so that we can take a read on that day. We also require a forwarding address so that we can send you a final bill or if you have a credit, then we will send you a cheque.

13. When I set up my account, I paid a deposit, when do I get that back?

You get your deposit back when your account is closed. It is applied to your final bill.

14. I’m purchasing a revenue property and already have a water account at my residence, why do I have to pay the deposit?

A deposit is required on all residential & commercial properties.

15. Why can’t you get a read from my meter? Why do I have to call it in to you?

The meter reader was not able to get a read from the remote on the outside of your house. The remote is connected by a wire to the meter on the inside of your house. This could be due to several reasons. Your gate to your yard could be locked or obstructed, there may be a dog in the yard, or the connection from the remote to your meter has been severed.

16. I need to read my meter. Where is it?

Your meter should be in your utility room close to your hot water tank or washing machine. We require the digits/decimals on the top of the meter.

17. Who do I call with my water meter read?

You can call the Town Office at 306-948-3317 at anytime and leave a voice message with your address, account number, date of read and the reading on the water meter.